CBS would like to inform consumers that we have temporarily shut down our online service for consumers to purchase a copy of their credit report. This is a precautionary measure to allow us to implement stronger security controls, following a case of defacement of our website in February.


CBS would like to assure consumers that there has been no data loss nor compromise. We apologise for any inconvenience caused. In the meantime, members of the public who wish to get a copy of their credit reports may continue to purchase them at the following locations:


1. Credit Bureau (Singapore) Office

Immediate processing of credit report.

2 Shenton Way, #20-02, SGX Centre 1, Singapore 068804

Hotline: 6565 6363


Operating Hours:

Mondays to Fridays : 9am - 6pm

Closed on Saturdays, Sundays and Public Holidays


Option 2 to 4 requires an approximate of 1-3 working days to process credit report.

2. SingPost

62 SingPost Branches Islandwide


3. CrimsonLogic Service Bureau

133 New Bridge Road, #19-01/02 Chinatown Point, Singapore 059413

Tel: 6538 9507

1, Supreme Court Lane, Level 1, Supreme Court Building, Singapore 178879

Tel: 6337 9164


Operating Hours:

Mondays to Fridays: 8:30 am – 5:00 pm

Saturdays: 8:30 am – 12:30 pm

Closed on Sundays and Public Holidays


4. CASE Office

170 Ghim Moh Road, #05-01, Ulu Pandan Community Building, Singapore 279621

Tel: 6100 0315


Operating Hours:

Mondays to Saturdays: 9am – 4pm

Closed on Sundays and Public Holidays


5 NEW Locations Added

From 25th May, you can also visit any of our mobile booths located at these 5 banks’ branches to obtain your copy of credit report.

Locations of these mobile booths may change from time to time. So, do check out this page or follow CBS Facebook for more updates.


Bank

Branch

Address

Operating Hours
(Monday to Friday)

UOB

Ang Mo Kio

53 Ang Mo Kio Ave 3, #B1-34, Ang Mo Kio Hub, Singapore 569933.

11am to 6pm

POSB

Buona Vista

Blk 43, Holland Drive, #01-59, Singapore 270043.

8.30am to 4.30pm

DBS

Bedok

Blk 210, #01-707, New Upper Changi Rd Singapore 460210.

8.30am to 4.30pm

POSB

Toa Payoh Central

480 Toa Payoh Lorong 6, #01-09, HDB Hub Singapore 310480.

8.30am to 4.30pm

OCBC

City Square Mall

180 Kitchener Road, #02-01/02, City Square Mall, Singapore 208539.

11am to 6pm


Understanding Your Credit Report


DATA PROVIDED

Shows the required input from individuals as well as lenders which are members of CBS, such as financial institutions when obtaining a report. This information is required for the matching of data held in CBS as well as to track all access to the report.


Information in the credit report is sourced from the following financial institutions :

Australia and New Zealand Banking Group Limited

Malayan Banking Berhad

American Express International

Oversea-Chinese Banking Corporation Limited

Bank Negara Indonesia

RHB Bank Berhad

Bank of China

Standard Chartered Bank

CIMB Bank Berhad

Sing Investments and Finance Limited

Citibank Singapore Limited

Singapura Finance Limited

Development Bank of Singapore

United Overseas Bank

Diners Club Singapore Pte Ltd

Bank of East Asia

Hong Leong Finance

Industrial and Commercial Bank of China Limited

Hongkong and Shanghai Banking Corporation

State Bank of India


SUMMARY

Displays a quick summary of the report by indicating how many previous enquiries have been made as well as how many account status(inclusive of closed accounts), payment default and bankruptcy information have been loaded on the individual.

 

A credit limit is the maximum amount of credit that a financial institution will extend to the individual for a particular line of credit. The individual’s total credit limit (categorized under secured, unsecured and exempted credit limit) will also be displayed. Where more than one credit card is issued by a financial institution to a borrower, some financial institutions may subject the credit cards to a shared common credit limit (e.g. a single credit limit of $10,000 shared over 4 credit cards) and will report the shared limit to the credit bureau accordingly. For term loans, the credit limit of a term loan that has yet to be disbursed is generally taken to be the full loan amount. After disbursement, the credit limit will start to reduce in accordance to the outstanding balances remaining monthly as repayment occurs.

 

A debt management flag is available to indicate if individual is under a debt management program with Credit Counselling Singapore.

 

An Identity theft flag is also available to indicate if individual’s identity has been compromised.

 

PERSONAL DETAILS / ADDITIONAL IDENTIFICATION

Basic personal details and additional identification details are used for verification of information from the applicant.

 

ACCOUNT STATUS HISTORY

This information is displayed on a rolling 12 months basis (with the most current cycle on the left) while closed accounts will have the last 12 months payment status history as at the date of closure displayed for 3 years.

 

For Overdue Balance, the value loaded may include balances that are a variable number of days overdue. If minimum amount is not paid before the due date, overdue balance will be shown in the credit report. Please note that only values of $200.00 or more will be displayed.

 

First Row in account status

history section of credit report

Promptness of monthly cycle payments compared to the respective due dates.

The status of the account is indicated by symbols: A,B,C,D,E,F,*,G,H,R,S,W,M

A

Payments were current to 29 days past due

B

30-59 days overdue

C

60-89 days overdue

D

90 days or more past due

E

Closed with no outstanding status

F

Closed with outstanding status

*

Facility not used or zero balance

G

Voluntary closure with outstanding / surrender of security with outstanding balance

H

Involuntary closure with outstanding / surrender of security with outstanding balance

R

Closed, restructured loan

S

Closed, negotiated settlement prior to charge off

W

Coded as default record by Member

M

Account status not available for the particular month

 

Second Row in account status

history section of credit report

Cash advance status / Balance transfer indicator

(Only applicable to Credit Card facilities)

Y = Yes

Indicates that there is cash advance /balance transfer activity or balance

N = No

Indicates that there is no cash advance /balance transfer activity or balance

-

Data on cash advance /balance transfer are not available as the credit facility is not in use

 

Third Row in account status

history section of credit report

Full Payment status (Only

applicable to Credit Card facilities)

Y = Yes

Indicates that full payment has been made for that month

N = No

Indicates that full payment was not made for that month

-

Data on full payment is not available as the credit facility was not in use

 

PREVIOUS ENQUIRIES

Contains a record of all enquiries made on the individual’s report. This information will be retained in the report for 2 years from the date of enquiry.

 

DEFAULT RECORDS

Records of payment default as reported by lenders which are members of CBS. Default records with the status of Negotiated Settlement or Full Settlement will be displayed for 3 years from status date. For default records with the status of Outstanding, Partial Payment and Sold Off, the records will be displayed indefinitely on the report.  The definition of Negotiated Settlement, Full Settlement, Outstanding, Partial Payment and Sold Off statuses are subjected to individual financial institutions’ classification.

 

DEBT REPAYMENT SCHEME (DRS)

Contains a record of individual’s DRS Case details obtained from the Insolvency and Public Trustee Office (IPTO) on a weekly basis.

Status

Definition

IPTO display period

Under Assessment

Means that court adjourns bankruptcy application

for Official Assignee (OA) to determine debtor’s suitability for DRS.

Remains until next status change

In progress

Defines that debtor’s repayment plan is drawn up and approved.

Remains until next status change

Unsuitable

Case referred back to Court

5 years

Bankruptcy application is withdrawn: If the Bankruptcy related case is withdrawn

Immediately

Bankrupt: If the Bankruptcy Order is made

5 years

Withdrawn

Case is withdrawn

Immediately

Certificate of Completion issued

under section 56N of Bankruptcy Act

Defines that debtor has complied with his statutory

obligations under the Bankruptcy Act and has completed

the repayments in accordance with the terms of the debt repayment plan.

OA will issue a certificate of completion to the debtor.

 

Complete in full: Debtor pays all his debts in full

Immediately

Complete partially: Debtor is only able to pay part

of his debts at the end of the Debt Repayment Plan

5 years

Certificate  of Inapplicability issued

under section 56L of Bankruptcy Act

Defines that debtor was found to have proved debts exceeding

$100,000 after the commencement of the Debt Repayment Scheme

5 years

Certificate of Failure issued

under section 56M of Bankruptcy Act

Defines that debtor has failed to comply with his statutory

obligations under the Bankruptcy Act and/or does not make

repayments and/or does not comply with the terms of the debt

repayment plan. Debtor’s creditors may initiate fresh

fresh bankruptcy proceedings against the debtor upon the debtor’s failure.

5 years

 

BANKRUPTCY PROCEEDINGS

Displays bankruptcy records sourced from IPTO. This information will be retained in the credit report for 5 years from the date of discharge from bankruptcy. This is consistent with IPTO’s data retention period.

 

BUREAU SCORE  

The Bureau Score is calculated from an algorithm based on information in your current available credit data and is a fluid number which may change from time to time in tandem with changes in your credit information. This information is provided by and collated from various sources.

 

The Bureau Score can range from 1000 – 2000 for risk grades AA – HH. The score is not applicable if the risk grade is, HX, HZ, GX, BX or CX, as explained in the table below. Score and non-scored risk grades are shown in the table below.

 

The Bureau Score or this Credit Report does not draw any conclusions or make credit decisions for financial institutions. The Bureau Score is only one of various pieces of information used by financial institutions in their credit assessment process. The use of the Bureau Score by a financial institution for credit assessment is entirely optional. Each financial institution has its own internal credit score and risk profile for each applicant including the applicant’s financial and demographic information. Credit Bureau (Singapore) Pte Ltd is not involved in any way in the credit decision process of the financial institution.


Score Risk Grades




Non-scored Risk Grades

Grade

Definition

HX

Public Record (with or without inquiry / with or without trade)

This means there could be a past and/or existing writ of summons/bankruptcy record filed against you.

HZ

Currently 90 + / write off with outstanding balance greater than or equals to $300

A HZ risk grade is accorded when you have outstanding balances >=$300 and  have accounts loaded in any of the following status:

D: 90 or more days past due

F: closed with outstanding balance

H: involuntary closure with outstanding /surrender of security with outstanding balance

R: closed, restructured loan

S: closed, negotiated settlement prior to charge off

W: closed as default record by Member

GX

Inquiry record only (no Public Records / No Trades)

This means there is only self-enquiries and/or enquiries made by banks when there is no credit file. 

BX

Only inactive trade, “Other”, Bridging Loan, or Margin Trading account present

This means either all your accounts are closed (with or without balance) or you only have bridging loan or margin trading account or accounts that are loaded as ‘Others’ by your lender.

CX

Insufficient Credit Activity

This means there is ‘very limited’ information such as Credit Applications and/or Accounts Status History as such, unable to derive a Score.

For Non-Scored Risk Grades, score will be indicated as not applicable in the credit report.

 

Key Contributing Factors to Your Credit Score

Key Contributing Factor

Description

Immature Credit History

Immature credit history will generally contribute to the credit risk uncertainty

Credit Exposure

The level of credit exposure will generally contribute to higher credit risk 

Delinquency  Presence

The presence of the delinquency is generally indicative of higher credit risk

Not Enough Clean History

Lack of clean credit history will generally contribute to higher credit risk 

Adverse Credit History

Adverse credit history is generally indicative of the higher credit risk     

Too Many Enquiries

The frequency and recency of credit applications may impact the credit risk assessment 

                               

NARRATIVE

Provides any comments that members, individuals or third parties may have on the report’s contents.

 

OTHER INFORMATION

 

AGGREGATED OUTSTANDING BALANCES

Outstanding balances are generally computed based on the amounts outstanding under borrowers’ credit cards and credit facilities, including any fees and interest accrued thereon.  Breakdown of aggregate outstanding balances by product type can be found below.


 

Outstanding Balances and Credit Limits of Secured facilities (fully secured by Cash Deposits and/or Fixed Deposits) are not reported to CBS.

 

Reported credit card outstanding balances are generally based on balances reflected in customers’ statements, rather than month-end balances.

 

Interest-bearing unsecured balances refer to balances that are subject to interest charges. For example, credit card balances that are not fully repaid by the payment due date are usually charged interest.  Non-interest-bearing unsecured balances are amounts that are not subject to interest. For example, credit card balances that are fully repaid by their due dates are usually not charged interest.

 

For Instalment Payment Plan, the full loan amount charged at the point of purchase with the merchant would be included as part of the outstanding balances.  The outstanding balances will be reported every month on a reducing balance when the instalment amount has been paid according to the terms as agreed with the lender.

 

For personal loans on instalment plans, the full loan amount outstanding, including principal amounts not yet billed, would be included in outstanding balances. 

 

Financial  institutions  do not  have  a breakdown of  the  outstanding  balances  by  Product Types and  Grantor  Bank  and only have an aggregated total balances. Outstanding balances shown in CBS report do not alter customer’s repayment obligations and borrowers remain subject to the terms and conditions that have been agreed with their lenders.

 

Example: Breakdown of aggregate outstanding balances by bank and accounts

Month

Product Type

Grantor Bank

Secured Balances

Unsecured Balances

 

Interest Bearing

Unsecured Balances

 

Non-Interest Bearing

Exempted

Unsecured

Balances

October 2014

Secured Personal Loan

Bank A

2,000.00

0.00

0.00

0.00

 

Secured Personal Loan

Bank E

1,000.00

0.00

0.00

0.00

 

Motor Vehicle Loan

Bank D

30,000.00

0.00

0.00

0.00

 

Unsecured Credit Card

Bank B

0.00

1,000.00

0.00

0.00

 

Unsecured Credit Card

Bank C

0.00

1,000.00

0.00

0.00

 

Renovation Loan

Bank F

0.00

0.00

0.00

5,000.00

Total

 

 

33,000.00

2,000.00

0.00

5,000.00


Aggregate Outstanding Balances for Preceding 5 months

September 2014

All

All

34,000.00

5,000.00

0.00

5,500.00

August 2014

All

All

35,000.00

4,000.00

0.00

6,000.00

July 2014

All

All

36,000.00

3,000.00

0.00

6,500.00

June 2014

All

All

37,000.00

2,000.00

0.00

0.00

May 2014

All

All

38,000.00

1,000.00

0.00

0.00


HOW TO CONTACT US

If you have any queries on your report, you may contact our Hotline 6565 6363, fax your enquiry to 6538 4326 or email to: consumer_services@creditbureau.com.sg  to seek clarification.


FAQS on revised credit card and unsecured credit rules

Repayment Assistance Scheme