Code of Conduct

General

(1) The Bureau (as hereinafter defined) is in the business, inter alia, of collating, synthesising and/or processing information relating to Individuals (as hereinafter defined) for purposes of assessing their credit-worthiness;

(2) Subject always to the Act (as hereinafter defined) and applicable law, information received by the Bureau includes information supplied by Members (as hereinafter defined) of the Bureau relating to natural persons who are the Customers (as hereinafter defined) of Members;

(3) Subject always to the Act and applicable law, the Bureau shall provide Credit Reports (as hereinafter defined) on Individuals to Members;

(4) Information supplied to the Bureau and information provided by the Bureau includes, inter alia, Customer Information (as hereinafter defined) relating to account particulars which is confidential;

(5) The Bureau and the Members desire to maintain the general confidentiality of Customer Information received by the Bureau subject only to such disclosure as may be authorised or permitted by the Act or applicable law;

(6) The Bureau and the Members desire to address concerns relating to the protection of rights to information, privacy rights of Individuals and use of Credit Reports and ensure transparency and accountability in the operations of the Bureau by observing the terms appearing or referred to herein;

(7) The Bureau and the Members agree that confidential customer information shall be supplied to, and provided by, the Bureau subject to the terms appearing or referred to herein;

(8) The Members agree to request and use confidential customer information from the Bureau subject to the terms appearing or referred to herein;

(9) The Bureau and the Members agree to regulate the operations of the Bureau subject to the terms appearing or referred to herein; and

(10) The Bureau and the Members agree to ensure compliance with this Code and to process complaints as to non-compliance of this Code through the Compliance Committee (as hereinafter defined) subject to the terms appearing or referred to herein,

NOW this Code of Conduct is established by the Bureau for and on behalf of itself and the Members.

Clause 1:Definitions
Clause 2:Application Of The Code
Clause 3:Member's Supply Of Received Information To The Bureau
Clause 4:Bureau's Obligations In Respect Of Information
Clause 5:Member's Obligations In Respect Of Information Obtained From Bureau
Clause 6:Individual's Access To Own Information
Clause 7:Investigation Into Disputed Information
Clause 8:Rectification And Updating Of Information By The Bureau
Clause 9:Complaints As To Breach(es) Of This Code
Clause 10:Compliance Committees
Clause 11:Miscellaneous

Appendix 1- Rules Governing Compliance Committees
- Constitution Of Compliance Committees
- Procedures, Powers, Report & Immunities Of Compliance Committees
- Fees Payable By Members Found To Have Breached The Code
- Remedy Where The Bureau Or Any Member(s) Is/Are Found To Have Breached The Code
- Refund Of Fees And/Or Reimbursements Paid By Individuals And Special Payment

Appendix 2
- Sample Of A Credit Report